Choosing ERP software is only half the decision. The partner who configures it, moves your data and trains your people has an equal effect on whether the project succeeds. Here is how we run implementations at Reckon Technologies, and what you should expect from any partner you consider.
A discovery phase before configuration
We do not start configuring on day one. A short discovery phase documents your processes, reports, approval rules and integrations, and ends with a solution design you can review. This prevents the most common problem we see: a system configured around assumptions that users later reject.
A named team and a realistic plan
You should know who will work on your project. We name the project lead, functional consultants and developers, and share a plan broken into phases such as finance first, then sales and stock, then HR and payroll. Each phase has a clear acceptance test, so progress is visible rather than promised.
Data migration treated as a project of its own
Opening balances, item masters, customers, suppliers and employee records are rarely clean. We agree what will be migrated, who will clean it and how it will be checked. Trial migrations in a test system catch problems long before go-live.
Training by role
- Short, role-based sessions for accountants, sales teams, storekeepers and HR staff.
- Simple user guides in English, with Bangla support where needed.
- Super-users inside your company who become the first line of help.
Go-live and the first month
The first weeks after go-live decide whether people keep using the system. We stay close during month-end closing and payroll, fix issues quickly and adjust reports as real use reveals what managers need.
A contract that protects you
A good agreement states scope, deliverables, change-request rates, support response times and how you can export your data if you ever leave. We put these in writing because clear terms make the working relationship easier for both sides.
Frequently asked questions
Can you take over a stalled ERP project?
Yes. We start with a health check of the configuration and data, then agree a recovery plan.
Do you provide support after go-live?
Yes, through monthly support plans that cover fixes, small enhancements and user help.
Related reading
For the product view of this topic, read How to Choose an ERP Provider in Bangladesh on the Reckon ERP blog.
Planning a project? Book a free consultation with our team, or see our ERPNext implementation service.
